Author Archive: Jorge Gallego

How to Negotiate With a Collection Agency: Insider Tips from the Pros

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Negotiating with a collection agency doesn’t have to be intimidating if you approach it with the right strategy. Start by being open about your financial situation—honesty helps agencies tailor payment options that work for you, whether it’s a lump-sum settlement, installment plan, or hardship arrangement. Make sure to request all terms in writing before making a payment, as this protects both parties from misunderstandings. Knowing your rights under the Fair Debt Collection Practices Act (FDCPA) also empowers you to engage confidently. By staying calm, transparent, and proactive, you can work with the agency to reach a fair and manageable resolution.

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Effective Communication Strategies for Successful Debt Recovery

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Effective communication is the cornerstone of successful debt recovery. At Credit Counsel, Inc., we believe that striking the right balance between professionalism, empathy, and compliance with regulations is key. Clear, respectful conversations, active listening, and offering flexible repayment options can build trust with debtors and improve recovery rates. Staying compliant with the Fair Debt Collection Practices Act (FDCPA) while maintaining a courteous tone ensures that your interactions remain both effective and legally sound. In this blog, we’ll explore strategies to enhance communication with debtors for better outcomes.

Leveraging Social Media for Effective Debt Collection

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In the digital age, collection agencies can no longer afford to overlook the power of social media. Beyond its role in social interactions, social media has emerged as a formidable tool for enhancing debt collection efforts. Through these platforms, agencies can humanize their brand, engage directly with debtors, and even locate individuals who are difficult to reach through traditional methods—all while adhering to privacy laws. Furthermore, social media allows agencies to promote flexible payment plans and enhance trust through transparency. Embracing social media equips collection agencies with a modern, effective approach to navigate the competitive industry landscape.

CCI Webportal Is Now Available

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We are thrilled to announce that our Webportal is back up and running, and we apologize for any inconvenience caused during the recent downtime. At CCI, we understand the importance of a seamless online experience, and we sincerely apologize for any disruption this may have caused to your business. We appreciate your patience and support […]

CCI Webportal Outage

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Our Webportal and ability to view your accounts is currently offline due to a fire incident in one of our software vendor’s data centers. Their team is actively working to resolve the issue and restore full functionality as soon as possible. We understand the importance of our Webportal in serving you and appreciate your patience […]

The Benefits of Joining ACA International for Collection Agencies

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In the dynamic world of debt collection, staying ahead of the curve is crucial for success. Collection agencies face numerous challenges in effectively managing debt recovery processes while adhering to legal and ethical standards. One way to navigate these challenges and thrive in the industry is by becoming a member of ACA International, the Association […]

New Office Location Announcement

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Exciting things are happening at Credit Counsel, Inc., and we want to share some important news with you. Loyalty from customers like you has fueled continued growth, making a move to a new office necessary. We will continue to offer the same professional service at our new address. All phone numbers, email addresses and website […]

EY Survey Once Again Demonstrates Substantial Value of Third-Party Debt Collection Industry

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ACA International is excited to release results of the 2017 Ernst & Young survey which provides an in-depth overview of the economic importance of the third-party debt collection industry on the U.S. and individual state economies. Based on data from 2016, the report details the industry’s contribution to employment, asset recovery and other fiscal categories. […]